Diary of a Weekend MOD - "Keeper of the House"

As luck would have it, it was my turn to be MOD, Manager-on-Duty at the Aloft this Labor Day weekend. When all the groaning and protesting did not seem to get me anywhere, I was finally resigned to accept my sad fate.

On a beautiful, crisp Saturday morning, I arrived at the Aloft with my overnight bag. Ruqia, our Aloha Desk Supervisor greeted me warmly as she went about her duties like any other work day. Alex, our Aloha Talent was filling in as our Go-Go Driver for the day. Fresh, hot coffee and an array of inviting breakfast items were already in full display at our Re:fuel. A guest was enjoying a cup of piping hot Cappucino while reading the newspaper. Our Re-fresh Talents were already going about their housekeeping duties as the morning began. I couldn't help but feel humbled by the cheerfulness of our dedicated Talents who seemed not to care that it was the last holiday weekend before summer was officially over. Their energy was, in fact, quite contagious! I took a tour of the property to ensure cleanliness and introduced myself to all the Aloha Talents while checking to make sure they were in proper uniform. Every one of them sparkled. After monitoring the lighting and the music levels, I checked to make sure the Re-fuel and the Wxyz were properly stocked. As I toured our Backyard, I saw a couple playing cards in our lovely Courtyard. I asked them if they were enjoying their stay and they told me that they were actually supposed to be in Aruba for the weekend! They explained that two days before their flight, they realized that their passports had expired. Instead of scrambling to get their passports renewed, they decided to relax at a beautiful, destination hotel and the Aloft fit the bill. Their profound remark gave great significance to why my staff and I were here. We are the "Keepers of the House", here to provide the highest caliber of hospitality to our valued guests.

As I went about the rest of my MOD duties, I felt a sense of pride to be a part of a team who is fully committed to our guests' complete satisfaction during their stay. This Labor Day, I want to thank each of my team members for their valuable contributions. Together, we are dedicated to make your Aloft experience simply one of a kind.

Live Aloft! Have an easy, breezy day.

Mimi Bryce

Director of Sales